Why is my Hypercom/Optimum terminal not working?
A software certificate contained in the following terminals expired on October 19, 2015. Earlier this year, we made an update available for service providers to ensure continued operation of the device(s) beyond the software expiration date.
|Optimum M Series
||Optimum T Series
How can I fix my Hypercom/Optimum terminal or get a replacement?
Terminals use specific applications loaded by your service provider. Verifone does not have access to these applications. If you use any of the Hypercom/Optimum terminal models mentioned above and they have stopped working or you are receiving an error message such as "Security Error, Call Service Provider," please contact your service provider to discuss available options.
How can I contact my service provider?
Your service provider’s contact information should be located on the bottom of your terminal and/or printed on your monthly statement.
What should I do if I’m unable to get in contact with my service provider?
If you are unable to reach your service provider using the contact information located on your terminal and/or printed monthly statement, please complete and submit the form by clicking on the link below, and one of our support specialists will help you contact your service provider. Again, due to specific application requirements, Verifone/Hypercom/Optimum cannot provide assistance directly to merchants. Only your provider can make the necessary updates.
If you still have questions or concerns please fill out the contact form for your region.